Privacy Policy

Privacy Policy

Last updated: 17 May 2012

This policy covers the following areas:

  1. Introduction and General Terms

    The Crafts Council is committed to protecting your personal information when you are using this website and its resources. This Privacy Policy relates to our use of any personal information you provide to us through, any related sites and our data collection forms.

    In order to provide you with the full range of Crafts Council products and services, we need to collect personal information about you.

    The Crafts Council is legally obliged to safeguard and use your personal information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws"). Further details on the Data Protection Act can be found on the Information Commissioner's website

    The Crafts Council is registered with the Information Commissioner as the processor of any personal information and is the 'data controller' of such information for the purposes of the data protection laws.

    The operator of this website is The Positive Internet Company Ltd, Positive House, 24 Broadway, London, W13 0SU

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  2. What information do we collect?

    We will collect personal details appropriate to the service you choose to sign up to.

    If you sign up to receive the monthly e-bulletin from the Crafts Council you will be asked to register your name and email details. A second optional form asks you to provide more detailed information so that we only send you the information that you are specifically interested in.

    If you wish to subscribe to Crafts magazine, you will be required to fill in your name and contact details. Your financial details will be held by WorldPay and not by the Crafts Council unless you complete and post the downloadable subscription form; in this case we will hold your data securely in accordance with this Policy.

    In addition we may hold the IP address of the computer you are using. See paragraph 7 below.

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  3. What do we use personal information for?

    The Crafts Council will use your personal information for the following purposes:

    • — to provide the goods and services to you that you have requested;

    • — to let you know about other goods and services in which you may be interested (where you have agreed to this);

    • — to inform you about changes and improvements to the website.

    IP addresses are used to identify the number of visits to the website (including different areas of the website and to help us make improvements to the site. (See paragraph 7 below).

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  4. When will you be contacted?

    The Crafts Council may contact you:

    • — for marketing purposes where and when you have specifically agreed to this;

    • — in relation to the functioning of any service you have signed up for in order to ensure that the Crafts Council can deliver the services to you;

    • — where you have opted to receive further correspondence or contact from the Crafts Council;

    • — to invite you to participate voluntarily in surveys about the Crafts Council services.

    Information gathered through surveys will be compiled on an aggregated basis and will not identify individual respondents.

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  5. Will you be contacted for marketing purposes?

    The Crafts Council won't contact you for marketing purposes, or promote new services to you, unless you have agreed to be contacted for these purposes.

    You may always choose not to receive marketing information from the Crafts Council and, if you are already receiving such information from us, you can ask us to stop at any time. Please email your details to or telephone 0207 806 2500.

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  6. Will the Crafts Council share my personal information?

    Your information will be kept confidential except where disclosure may be required or permitted by law. Sometimes the Crafts Council uses third parties to process your information for particular services such as payments and subscriptions. Some of these third parties may be based outside the European Economic Area where data protection laws may provide lesser protection than under EU laws. However whenever we share your personal information with third parties the Crafts Council will require these third parties by contract to comply strictly with the instructions we give them and to take all necessary steps to keep the information secure.

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  7. Information to improve our site

    We collect statistics about your visit to our site based on your IP address (an IP address is a number that uniquely identifies a specific computer or network device on the internet). This information is used to help us understand browsing preferences on our site so that we can regularly improve our website. We do not use this information to identify you as an individual and you will remain anonymous. The information we gather will also enable us to better understand your needs and how you use these services so that we can continue to improve our website.

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  8. How the Crafts Council uses cookies

    Cookies are very small text files saved to your computer used to track user navigation around a website. Session cookies are also used to store information on which content has been seen by a user to help us provide you with a better user experience.

    The Crafts Council uses measurement and analysis tools to gather information regarding visitors to Crafts Council sites using cookies, log file data and code which is embedded on the website. This type of information is used to help improve services.

    Your browser Help text will contain information about how to reject cookies from our site. Rejecting cookies from our site will not affect your ability to experience the site although it will prevent us from tailoring the website to your interest.

    For further information about the cookies that we use, please visit our dedicated cookie page.

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  9. Links to other sites

    This website contains links to other independent websites which have their own privacy policies, including cookies, which you can review. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

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  10. What if I am a user aged 16 or under?

    If you are 16 or under and wish to submit personal information via the Crafts Council's website, we will ask for evidence of your parent/guardian's explicit permission beforehand. Users without this consent are not allowed to provide us with personal information.

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  11. How long will the Crafts Council keep my personal information?

    We will hold your personal information on our systems only for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with the Crafts Council.

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  12. How do we protect your personal information?

    We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing.

    Our server and backups used to store the information you give us when you register or make an order (including your credit card details) are held in a secure environment behind firewalls and are password protected.

    Secure transmission is used to send your personal information between the website and our server, and to other servers required for fraud detection and credit card processing.

    However you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, any e-mail sent to or from this site may not be secure.

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  13. Can I find out what personal information is held about me?

    Under the Data Protection Act, you can make a formal request for information about any personal information we are holding about you. Please contact

    Information requests will be fulfilled within a 40 day period. We may make a small charge for this service.

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  14. Maintaining your personal information

    The Crafts Council aims to keep the information it holds about you accurate and up-to-date. If at any time you wish to update or amend any information we hold about you, or if you become aware of any errors or inaccuracies, please contact

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  15. Changes to Crafts Council's Privacy Policy

    This privacy policy may be updated from time to time so please check it each time you submit personal information. The date of the most recent revisions will appear on this page.

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  16. Contact the Crafts Council about this policy

    If you have any comments, questions or concerns regarding this Policy please contact us by:


    Telephone: +44 (0) 207 806 2500

    or in writing to:

    The Data Protection Officer
    Crafts Council
    44a Pentonville Road
    N1 9BY

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