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Privacy policy

Introduction and General Terms

The Crafts Council is committed to protecting your personal information when you are using this website and its resources. This Privacy Policy relates to our use of any personal information you provide to us through www.craftscouncil.org.uk, or any related sites.
In order to provide you with the full range of Crafts Council products and services, we may need to collect personal information about you.
The Crafts Council is legally obliged to safeguard and use your personal information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws"). Further details on the Data Protection Act can be found on the Information Commissioner's website www.informationcommissioner.gov.uk
The Crafts Council is registered with the Information Commissioner as the processor of any personal information and is the 'data controller' of such information for the purposes of the data protection laws.

What information do we collect?

We will collect personal details appropriate to the service you choose to sign up to.
If you sign up to receive Crafts Council newsletters  you will be asked to register your name and email details and express some content preferences. An unsubscribe link will always be provided within the newsletters, and also  a link to manage your preferences and contact details.
If you wish to subscribe to CRAFTS  magazine, you will be required to fill in your name and contact details. Your financial details will be held by WorldPay and not by the Crafts Council unless you complete and post the downloadable subscription form; in this case we will hold your data securely in accordance with this Policy.

What do we use personal information for?

The Crafts Council will use your personal information for the following purposes:

  • to provide  services to you that you have requested;
  • to let you know about other services in which you may be interested (where you have agreed to this);
  • to inform you about changes and improvements to the website.

IP addresses are used to identify the number of visits to the website (including different areas of the website and to help us make improvements to the site.

When will you be contacted?

The Crafts Council may contact you:

  • for marketing purposes where you have specifically agreed to this;
  • in relation to the functioning of any service you have signed up for in order to ensure that the Crafts Council can deliver the services to you;
  • where you have opted to receive further correspondence or contact from the Crafts Council;
  • to invite you to participate voluntarily in surveys about the Crafts Council services.

Information gathered through surveys will be compiled on an aggregated basis and will not identify individual respondents.  (unless you have agreed otherwise)
You may always choose not to receive marketing information from the Crafts Council and, if you are already receiving such information from us, you can ask us to stop at any time. Please email your details to unsubscribe@craftscouncil.org.uk or telephone 0207 806 2500.

Will the Crafts Council share my personal information?

Your information will be kept confidential except where disclosure may be required or permitted by law. Sometimes the Crafts Council uses third party service-providers  to process your personal information for particular services such as payments and subscriptions. Some of these third parties may be based outside the European Economic Area where data protection laws may provide lesser protection than under EU laws. However whenever we share your personal information with third parties the Crafts Council will require these third parties by contract to comply strictly with the instructions we give them and to take all necessary steps to keep the information secure.

Information to improve our site

We collect statistics about your visit to our site based on your IP address (an IP address is a number that uniquely identifies a specific computer or network device on the internet). This information is used to help us understand browsing preferences on our site so that we can regularly improve our website. We do not use this information to identify you as an individual and you will remain anonymous. The information we gather will also enable us to better understand your needs and how you use these services so that we can continue to improve our website.

How the Crafts Council uses cookies

Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
Your browser Help text will contain information about how to reject cookies from our site should you wish to do so.
For further information about the cookies on this site, please visit our dedicated cookie page.

Links to other sites

This website contains links to other independent websites which have their own privacy policies, including cookies, which you can review. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What if I am a user aged 16 or under?

If you are 16 or under and wish to submit personal information via the Crafts Council's website, we will ask for evidence of your parent/guardian's explicit permission beforehand. Users without this consent are not allowed to provide us with personal information.

How long will the Crafts Council keep my personal information?

We will hold your personal information on our systems only for as long as is necessary for the relevant service.

How do we protect your personal information?

We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing.
Our server and backups used to store the information you give us when you register or make an order (including your credit card details) are held in a secure environment behind firewalls and are password protected.
However you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, any e-mail sent to or from this site may not be secure.

Can I find out what personal information is held about me?

Under the Data Protection Act, you can make a formal request for information about any personal information we are holding about you. Please contact dpa@craftscouncil.org.uk.
Information requests will be fulfilled within a 40 day period. We may make a small charge for this service.

Maintaining your personal information

The Crafts Council aims to keep the information it holds about you accurate and up-to-date. If at any time you wish to update or amend any information we hold about you, or if you become aware of any errors or inaccuracies, please contact dpa@craftscouncil.org.uk

Changes to Crafts Council's Privacy Policy

This privacy policy may be updated from time to time so please check it each time you submit personal information. The date of the most recent revisions will appear on this page.

Contact the Crafts Council about this policy

If you have any comments, questions or concerns regarding this Policy please contact us by:

Email: dpa@craftscouncil.org.uk

Telephone: +44 (0) 207 806 2500

or in writing to:

The Data Protection Officer
Crafts Council
44a Pentonville Road
London
N1 9BY

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